Bounders Dog Training Terms & Conditions
Terms and Conditions – Bounders Dog Training
These T&Cs are in the interest of preserving safety and welfare for our clients. We reserve the right to change these terms and conditions at any time. Any changes will take immediate effect and it is the responsibility of our clients to read these.
Training Courses and 1-2-1 Training
Booking courses:
A 25% non-refundable deposit is required for all course bookings. Your place on any course is reserved once full payment of the course fee has been received. Full payment is required no later than 48 hours before the course is due to start but we will ask for payment a week before this date so any course materials can be emailed to you in good time.
We cannot guarantee a place on a course unless prior payment has been made. We are not able to take cheques as payment. Once your payment is accepted and your place confirmed, it is non-refundable.
No booking is completed until payment is received and confirmed by Bounders via e-mail.
If you have expressed an interest in any course but have not made a payment, we will try to contact you to let you know when places are limited
By completing a booking form, you have acknowledged that you are aware of our terms and conditions.
It is the client’s responsibility to ensure they arrive at our training venue on the right day and at the right time.
Courses:
We limit the number of dogs on our courses to provide the appropriate trainer to dog ratio. Booking in advance guarantees a place on our courses.
You must not knowingly book a dog that shows aggression or nervousness onto a training course. We reserve the right to remove dogs that are aggressive in class. If you do not advise us of potential problems and your dog shows aggression in class you will not be entitled to a refund.
You will be liable for any injury or damage caused by your dog whether that be to a person or persons, another dog or dogs, any other animal or any property.
You must not knowingly fetch your dog to any training session if they are ill or injured.
We are unable to refund course fees once the course has commenced and partial refunds for missed classes are not given. We do not offer course fee reductions if you are unable to attend any session due to you having other commitments. Please notify us beforehand if you will miss a class. Unfortunately we are unable to provide make up sessions, however we will send class notes to give you the opportunity to catch up.
Be considerate:
When arriving at class, please avoid meeting the other dogs on lead. Not all dogs like to be near other dogs when restrained on lead and may react as a consequence. Do not crowd the entrance and allow plenty of room for all dogs to enter and exit.
Please do not allow dogs to play together outside the venue before a class, as this can cause excitement and a lack of attention during the session.
Please be a responsible dog owner and always clean up after your dog. Take home all used poo bags and do not leave these on the premises or outside in the car park.
For livelier, excitable dogs it can be beneficial to exercise your dog before class with a relaxing game or a short walk. Do not over-exercise your dog before a class otherwise they will be too weary.
Please consider others in class and turn off the your mobile phone. We may occasionally record for promotional purposes, however please alert us if you do not wish to appear.
What to wear:
Our training involves practical handling, therefore appropriate shoes and clothing are recommended. Please always fetch a jacket in case there is any outdoor training.
Welfare and safety:
If any injuries or accidents happen they must be reported to the trainer and recorded in the accident book at the time they occur.
All dogs must be kept under the owner’s control and on a lead, except where specifically instructed by our trainer. Flexi leads are not permitted in class to avoid injury. We do not allow the use of any aversive training tools including but not restricted to: prong collars, choke chains, spray collars, electric collars and compressed air cannisters.
You are responsible for the conduct of your dog at all times.
We provide a safe and secure environment and equipment and endeavour to apply good practices with all our training services. We aim to run all classes in as safe and professional manner as possible. Bounders also takes all reasonable precautions when providing training services to minimize the risk of injury from being bitten. However remote, dog training is not without risk therefore participation in training and behaviour services is at the owner’s risk.
Bounders or any of its individual assistants or helpers will not accept responsibility for any loss, injury or damage to any persons or dogs attending a course, or to their property however caused during the provision of dog training activities.
All training provided will be by Bounders instructors.
Disclaimer:
Owners are advised to have appropriate pet insurance cover that includes third party liability insurance for any loss, damage or injury to persons, animals or property arising from or related to their own pet.
Owners agree that Bounders Dog Training are not liable for loss or damage to their animal unless it was a direct result of Bounders Dog Training negligence. This also applies to any person who accompanies the owner.
Bounders Dog Training has public liability and relevant business insurance to run classes and provide behavioural counselling, providing adequate cover for our business liabilities.
Children in class:
We encourage family members to attend classes. Children are welcome and, when encouraged to participate, often make competent handlers. Children under 16 years of age must be accompanied by an adult. Children are encouraged to behave appropriately in the presence of unfamiliar dogs and are requested not to run in class, or distract other dogs from working.
For safety reasons it is advisable all children are educated in how to approach an unfamiliar dog.
Children should not use any equipment without the prior permission of a Bounders representative.
Cancellations:
Cancellations for a course that has been paid for requires at least 48 hours notice. Course fees will not be refunded within 48 hours notice of the course starting. We are unable to refund course fees once the course has commenced. Any refund will incur a £20.00 administration fee.
No refunds are given for non-attendance to a course.
If any individual sessions or any course is cancelled by Bounders for any unforeseen circumstances, for example but not confined to; exceptional bad weather, accidents, ill health (sudden or otherwise) or for any other reason, you will be notified by email, phone call, text message or in person, as appropriate, as soon as possible. In such instances, we will move the class, classes or entire course to an online format or defer the class, classes or entire course to a later date.
Insufficient numbers booked onto a course may result in the course being postponed or cancelled. In this instance you will be notified of future course dates or offered private tuition. If this is not acceptable a full refund will be given.
Requests for a refund and any cancellations, including for one-to-ones are made at the discretion of Bounders Dog Training and any decision is made on a case-by-case basis.
Start times:
Please arrive in time for each class as latecomers can be disruptive to the other dogs in class. Dogs arriving late can experience stress if barked at by the other dogs. If you are late and we are working dogs off lead, for safety reasons the door will be closed. Please wait for a convenient moment and we will open the door when it is safe to do so.
Our methods:
We practice kind, fair, positive and effective techniques avoiding the need to use physical correction.
Dealing harshly with dogs is discouraged strongly and the use of aversive or punitive methods, including lead jerking, shouting. kicking or hitting (including punching), is not permitted.
You may not use any gadget or device in class that we consider aversive, such as choke chains, slip leads, electric collars, pinch collars, spray collars, compressed air canisters, rattle cans or water squirters, or any other device, or method, that has potential to cause injury, pain or fear. Any owner who continues to use harsh methods when asked not to, will be asked to leave our classes and not return - no refund will be given in such circumstances.
Dogs unfit for class:
Welfare and safety of all dogs is important to us. Dogs in an unfit state of health due to illness, disease or injury cannot be brought to class. Do not bring your dog to class if they have been in contact with an infectious disease, such as but not limited to kennel cough, parvo virus or conjunctivitis. If you unsure as to whether your dog is well enough to attend, please refer to your Vet. If your dog is unable to attend you are encouraged to attend the class without your dog so you can maintain continuity of training.
Dogs should be adequately protected by vaccination as advised by your vet and verification may be requested. Puppies can attend our classes from one week after their final vaccination has been administered by a Vet.
For all puppies’ wellbeing, verification of vaccination status must be provided. Failure to provide confirmation will result in puppies not being able to participate in a class.
Bitches in season are not permitted to attend a class. Please notify us if you consider your bitch may come into season during a course. Refunds are not given, though we may offer alternative arrangements, such as deferring to another course.
1-2-1 Training sessions:
The training session will take place at your home, through an online meeting or out and about, e.g. on a walk. Practical aspects of the programme are included and can be demonstrated to you.
Fees must be paid at least 48 hours prior to the training session. 1-t-1 training sessions must be taken within four weeks of booking and payment unless exceptional circumstances apply. If you need to cancel your appointment please inform Bounders Dog Training on 07943 502959, allowing 48 hours notice. Cancelled appointments with less than the notice period will incur a cancellation charge of £30.00.
Website
Why we collect your personal data and what we do with it
When you supply your personal details to us they are stored and processed for 2 reasons:
- We need to collect personal information in order to provide our services safely and effectively.
Provided we have your consent, on occasion we may email you news, updates from us, announcements about and offers for our training courses. You may withdraw this consent at any time by emailing us.
- We have a legal obligation to retain our records about you for 7 years after your most recent appointment. All information will be anonymized. After this period you can ask us to delete our records about you.
Your records are stored on a database and on our email systems.
We will never share your data with anyone who does not need access without your written consent.
These T&Cs are in the interest of preserving safety and welfare for our clients. We reserve the right to change these terms and conditions at any time. Any changes will take immediate effect and it is the responsibility of our clients to read these.
Training Courses and 1-2-1 Training
Booking courses:
A 25% non-refundable deposit is required for all course bookings. Your place on any course is reserved once full payment of the course fee has been received. Full payment is required no later than 48 hours before the course is due to start but we will ask for payment a week before this date so any course materials can be emailed to you in good time.
We cannot guarantee a place on a course unless prior payment has been made. We are not able to take cheques as payment. Once your payment is accepted and your place confirmed, it is non-refundable.
No booking is completed until payment is received and confirmed by Bounders via e-mail.
If you have expressed an interest in any course but have not made a payment, we will try to contact you to let you know when places are limited
By completing a booking form, you have acknowledged that you are aware of our terms and conditions.
It is the client’s responsibility to ensure they arrive at our training venue on the right day and at the right time.
Courses:
We limit the number of dogs on our courses to provide the appropriate trainer to dog ratio. Booking in advance guarantees a place on our courses.
You must not knowingly book a dog that shows aggression or nervousness onto a training course. We reserve the right to remove dogs that are aggressive in class. If you do not advise us of potential problems and your dog shows aggression in class you will not be entitled to a refund.
You will be liable for any injury or damage caused by your dog whether that be to a person or persons, another dog or dogs, any other animal or any property.
You must not knowingly fetch your dog to any training session if they are ill or injured.
We are unable to refund course fees once the course has commenced and partial refunds for missed classes are not given. We do not offer course fee reductions if you are unable to attend any session due to you having other commitments. Please notify us beforehand if you will miss a class. Unfortunately we are unable to provide make up sessions, however we will send class notes to give you the opportunity to catch up.
Be considerate:
When arriving at class, please avoid meeting the other dogs on lead. Not all dogs like to be near other dogs when restrained on lead and may react as a consequence. Do not crowd the entrance and allow plenty of room for all dogs to enter and exit.
Please do not allow dogs to play together outside the venue before a class, as this can cause excitement and a lack of attention during the session.
Please be a responsible dog owner and always clean up after your dog. Take home all used poo bags and do not leave these on the premises or outside in the car park.
For livelier, excitable dogs it can be beneficial to exercise your dog before class with a relaxing game or a short walk. Do not over-exercise your dog before a class otherwise they will be too weary.
Please consider others in class and turn off the your mobile phone. We may occasionally record for promotional purposes, however please alert us if you do not wish to appear.
What to wear:
Our training involves practical handling, therefore appropriate shoes and clothing are recommended. Please always fetch a jacket in case there is any outdoor training.
Welfare and safety:
If any injuries or accidents happen they must be reported to the trainer and recorded in the accident book at the time they occur.
All dogs must be kept under the owner’s control and on a lead, except where specifically instructed by our trainer. Flexi leads are not permitted in class to avoid injury. We do not allow the use of any aversive training tools including but not restricted to: prong collars, choke chains, spray collars, electric collars and compressed air cannisters.
You are responsible for the conduct of your dog at all times.
We provide a safe and secure environment and equipment and endeavour to apply good practices with all our training services. We aim to run all classes in as safe and professional manner as possible. Bounders also takes all reasonable precautions when providing training services to minimize the risk of injury from being bitten. However remote, dog training is not without risk therefore participation in training and behaviour services is at the owner’s risk.
Bounders or any of its individual assistants or helpers will not accept responsibility for any loss, injury or damage to any persons or dogs attending a course, or to their property however caused during the provision of dog training activities.
All training provided will be by Bounders instructors.
Disclaimer:
Owners are advised to have appropriate pet insurance cover that includes third party liability insurance for any loss, damage or injury to persons, animals or property arising from or related to their own pet.
Owners agree that Bounders Dog Training are not liable for loss or damage to their animal unless it was a direct result of Bounders Dog Training negligence. This also applies to any person who accompanies the owner.
Bounders Dog Training has public liability and relevant business insurance to run classes and provide behavioural counselling, providing adequate cover for our business liabilities.
Children in class:
We encourage family members to attend classes. Children are welcome and, when encouraged to participate, often make competent handlers. Children under 16 years of age must be accompanied by an adult. Children are encouraged to behave appropriately in the presence of unfamiliar dogs and are requested not to run in class, or distract other dogs from working.
For safety reasons it is advisable all children are educated in how to approach an unfamiliar dog.
Children should not use any equipment without the prior permission of a Bounders representative.
Cancellations:
Cancellations for a course that has been paid for requires at least 48 hours notice. Course fees will not be refunded within 48 hours notice of the course starting. We are unable to refund course fees once the course has commenced. Any refund will incur a £20.00 administration fee.
No refunds are given for non-attendance to a course.
If any individual sessions or any course is cancelled by Bounders for any unforeseen circumstances, for example but not confined to; exceptional bad weather, accidents, ill health (sudden or otherwise) or for any other reason, you will be notified by email, phone call, text message or in person, as appropriate, as soon as possible. In such instances, we will move the class, classes or entire course to an online format or defer the class, classes or entire course to a later date.
Insufficient numbers booked onto a course may result in the course being postponed or cancelled. In this instance you will be notified of future course dates or offered private tuition. If this is not acceptable a full refund will be given.
Requests for a refund and any cancellations, including for one-to-ones are made at the discretion of Bounders Dog Training and any decision is made on a case-by-case basis.
Start times:
Please arrive in time for each class as latecomers can be disruptive to the other dogs in class. Dogs arriving late can experience stress if barked at by the other dogs. If you are late and we are working dogs off lead, for safety reasons the door will be closed. Please wait for a convenient moment and we will open the door when it is safe to do so.
Our methods:
We practice kind, fair, positive and effective techniques avoiding the need to use physical correction.
Dealing harshly with dogs is discouraged strongly and the use of aversive or punitive methods, including lead jerking, shouting. kicking or hitting (including punching), is not permitted.
You may not use any gadget or device in class that we consider aversive, such as choke chains, slip leads, electric collars, pinch collars, spray collars, compressed air canisters, rattle cans or water squirters, or any other device, or method, that has potential to cause injury, pain or fear. Any owner who continues to use harsh methods when asked not to, will be asked to leave our classes and not return - no refund will be given in such circumstances.
Dogs unfit for class:
Welfare and safety of all dogs is important to us. Dogs in an unfit state of health due to illness, disease or injury cannot be brought to class. Do not bring your dog to class if they have been in contact with an infectious disease, such as but not limited to kennel cough, parvo virus or conjunctivitis. If you unsure as to whether your dog is well enough to attend, please refer to your Vet. If your dog is unable to attend you are encouraged to attend the class without your dog so you can maintain continuity of training.
Dogs should be adequately protected by vaccination as advised by your vet and verification may be requested. Puppies can attend our classes from one week after their final vaccination has been administered by a Vet.
For all puppies’ wellbeing, verification of vaccination status must be provided. Failure to provide confirmation will result in puppies not being able to participate in a class.
Bitches in season are not permitted to attend a class. Please notify us if you consider your bitch may come into season during a course. Refunds are not given, though we may offer alternative arrangements, such as deferring to another course.
1-2-1 Training sessions:
The training session will take place at your home, through an online meeting or out and about, e.g. on a walk. Practical aspects of the programme are included and can be demonstrated to you.
Fees must be paid at least 48 hours prior to the training session. 1-t-1 training sessions must be taken within four weeks of booking and payment unless exceptional circumstances apply. If you need to cancel your appointment please inform Bounders Dog Training on 07943 502959, allowing 48 hours notice. Cancelled appointments with less than the notice period will incur a cancellation charge of £30.00.
Website
Why we collect your personal data and what we do with it
When you supply your personal details to us they are stored and processed for 2 reasons:
- We need to collect personal information in order to provide our services safely and effectively.
Provided we have your consent, on occasion we may email you news, updates from us, announcements about and offers for our training courses. You may withdraw this consent at any time by emailing us.
- We have a legal obligation to retain our records about you for 7 years after your most recent appointment. All information will be anonymized. After this period you can ask us to delete our records about you.
Your records are stored on a database and on our email systems.
We will never share your data with anyone who does not need access without your written consent.
